The Federal Tax Service of Russia
Published: 01.08.2016 13:17
On May 12, 2016 at the FTA Plenary in Beijing Mikhail Mishustin, Commissioner of the FTS of Russia, presented the outcomes of the FTA E-services and Digital Delivery Project.
The project on E-services and Digital Delivery was endorsed by the FTA Bureau in March 2015. The objective of the project was to explore the latest developments in information technology that could enhance service delivery within tax administrations, particularly developments in e-services and digital delivery.
The FTS held two Project Workshops in 2015, bringing together delegates from 25 countries and leading private sector companies including Accenture, Gartner and Teradata. Delegates shared their views and experience and identified 8 common areas of interest for revenue bodies: digital by default, user-centric approach, single taxpayer file, leveraging partners in digital ecosystem, smart portal solutions and use of natural systems, use of mobile apps, Big Data and data analytics, and IT infrastructure.
The final project Report which was delivered in Beijing will be used by Tax Commissioners worldwide as a practical aid to decision making in the area of contemporary service strategies.
The Report can be accessed at http://www.oecd-ilibrary.org/taxation/technologies-for-better-tax-administration_9789264256439-en
This report focuses on two of the technological features: Big Data Management; and Smart Portal Solutions & Natural Systems. These technologies are allowing revenue bodies to change the way they operate; how they provide service and manage compliance risk; and, importantly, how they develop environments that make tax compliance less burdensome and more effective for taxpayers.
For revenue bodies, these technologies are challenging them to think differently about their business and to critically look at whether their products, services and business model are sufficiently aligned to support tax administration in the 21st century. This fundamental re-examination of the tax system as a whole goes far beyond simply facilitating existing operations with new technologies or adding digital services to existing products and business processes. It requires revenue bodies to consider where and importantly how various tax responsibilities are managed.
One of the key developments of the Projects is the Digital Maturity Assessment Model. The report provides revenue bodies with recommendations on how to identify their level of digital maturity using a Digital Maturity Self-assessment Model for Big Data management; and Smart Portal and Natural Systems, that will assist administrations to assess their current level of digital maturity and to identify areas for further attention.